FAQ

How can I book one of your cars?

•Booking can be made easily in several ways

Telephone: +441189599999    Or your can Email us at: bookings@500cars.com

On-line: •Cash BookingCredit Card BookingAccount Booking

Smart-phone / Tablet: •iPhoneAndroid

What hours do you operate?

•We offer a comprehensive service running 24 hours a day, 7 days a week, 365 days a year. Basically any time, night or day.

How can I pay for my journey?

•Journey can be paid for with Cash (Sterling £),  We also except Amex Visa & Master Card and all major credit card, If you have credit arrangement in place with 500Cars booking can be put on account.

How will 1 locate my driver at the airport?

•The assigned driver will be waiting in arrivals. He will be displaying a paging board with your name and/or company written on it. If you are unable to locate your driver please call 500 Cars on +44 118 959 9999

How long will the driver wait for us to clear customs?

• The driver will wait at least 45mins-1 hour before making enquiries as to your whereabouts. We would strongly recommend that if you are delayed due to immigration or baggage problems you give 500 Cars a call  on +44 118 959 9999. The driver will not leave the terminal until such time has passed that it would be improbable you would have been on the flight.

What flight information will you need from me?

•We will require your airport you will be arriving at, flight number and time your flight is expected in order to track your flight.

What are the charges to book a Taxi?

•The charges will vary depending on the type of vehicle and service chosen. For a price, please call 500 Cars on  01189599999 or email: info@500cars.com

Can my company open a corporate account?

•Yes. Please call 500 Cars  01189599999 for more information. Or send an email to info@500cars.com where we can reply to you.

Are you in contact with the driver at all times?

•Yes all drivers have mobile telephones. And GPS tracking systems.

How many people can be transported in one standard car?

•Any combination of four adults or children.

What if my party consists of 7 or 8 people? How about 9 to 12 people?

•You must then reserve two taxis or two mini buses, respectively.

Do you provide seating for infants?

•We do provide child seats in our vehicles Please state how many you need and how old the children are.

How can payment be made?

• Payment can be made via cash (UK pounds) and all major credit cards.

How much time do I need to leave?

•All journeys vary our experienced office staff will help advise on travelling time for journeys.

Why do you record calls ?

•We record all call for safety and training proposes.